Your privacy is not merely a legal obligation to us — it is a responsibility we take seriously. This policy explains in detail how pavillion88 collects, uses, and protects your personal information.
All data is transmitted via secure connection
Your information is not sold to third parties
You can request access to or deletion of your data at any time
Complying with applicable data protection laws
Welcome to the pavillion88 Privacy Policy page. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly. This privacy policy is designed to give you a clear and transparent picture of how our platform handles your personal information from the moment you register until you close your account.
Pavillion88 is a legally operated and licensed online gaming platform. To ensure the platform runs securely, meets identity verification (KYC) requirements, and delivers a personalized experience to every user, we collect certain personal information from members.
This policy applies to all users accessing the pavillion88.vu website, our mobile app, and any related services. By using our platform, you consent to the practices described in this policy. If you do not agree, please discontinue use and contact us for further discussion.
This Privacy Policy should be read together with Terms and Conditions pavillion88 for a more complete understanding of your rights and responsibilities as a member of our platform.
We only collect information that is genuinely necessary to operate our services properly and securely. The following are the categories of data we collect:
During the registration and KYC verification process, we collect information such as your full name as per your identification document, date of birth, MyKad or passport number, and images of your identification documents. This information is required to verify that you meet the age requirement and to prevent identity fraud.
This includes email addresses, mobile numbers, and residential addresses. Contact information is used for account verification, transaction notifications, and customer service communications.
We collect details of the payment methods you use, including bank account holder name, account number (stored in encrypted format), and records of deposit and withdrawal transactions. We not store full credit/debit card numbers in our systems.
Our systems automatically record your IP address, device type, operating system version, browser type, login session data, and platform usage patterns. This data is used for security purposes and to improve the user experience.
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Name, IC, date of birth | KYC & legal compliance |
| Contact | Email, phone, address | Communication & verification |
| Financial | Bank account, transaction records | Payment Processing |
| Technical | IP, device, session | Security & anti-fraud |
| Games | Betting history, game preferences | Personalized services |
Most of the information we collect comes directly from you during account registration, the KYC verification process, profile setup, and when you contact our support team.
When you browse or use our platform, our systems automatically record technical data via cookies, tracking pixels, and server logs. This data helps us understand usage patterns and identify any suspicious activity.
In the context of legal compliance, we may receive information from third-party identity verification service providers, payment providers integrated with our platform, and relevant regulatory authorities during lawful investigations.
We only collect information that you consciously and voluntarily provide, or that is technically generated during your use of the platform. No information is collected without a legal basis or valid consent.
Pavillion88 uses your personal data for clear and limited purposes. We do not use your data for anything unrelated to our platform services without obtaining your consent first.
Pavillion88 not sell, rent, or trade your personal data to any party for marketing or commercial purposes. However, in certain situations, we may need to share your information with the following parties:
We use integrated third-party providers to perform certain functions such as payment processing, identity verification, and cloud services. All such providers are bound by strict confidentiality agreements and are only permitted to process data for purposes we direct.
Where required by law, court order, or a competent regulatory authority, we may be obligated to disclose the necessary information. This includes cooperating with law enforcement agencies in legitimate investigations.
Your data may be accessed by related entities within the pavillion88 group of companies for operational, technical support, and internal compliance purposes, with the same level of protection applied.
In all of the above situations, we ensure that only the minimum necessary data is shared, and all receiving parties are subject to data protection obligations equivalent to our own standards.
Protecting your personal data from unauthorised access, loss, or misuse is our top technical and operational priority. Pavillion88 implements multiple layers of security covering:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take your own protective measures as well, such as using a strong password and not sharing your login credentials.
The pavillion88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you browse our website.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Refer to your browser's documentation for guidance on managing cookies.
As a pavillion88 member, you have the following rights regarding the personal data we hold. We are committed to facilitating the exercise of these rights within a reasonable timeframe:
You have the right to request a copy of all personal data we hold about you in a readable format.
If any of your information is inaccurate or outdated, you have the right to request its immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict the processing of your data in certain situations, such as while a dispute is being resolved.
You have the right to receive your data in a structured format that can be transferred to another service provider.
You may object to the processing of your data for direct marketing purposes or other purposes based on legitimate interest.
To exercise any of the rights above, please contact our privacy team via support email or live chat. We will respond to your request within 30 calendar days. In complex cases, this period may be extended up to 60 days with prior notice to you.
Pavillion88 does not retain your personal data longer than necessary for the purposes stated in this policy, or as required by applicable law.
Once the retention period expires, data will be securely deleted or anonymized so it can no longer be linked to you personally.
Pavillion88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will:
We encourage you to review this page periodically. Your continued use of the pavillion88 platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us through the following channels:
Our team communicates in Bahasa Malaysia and English, and is ready to assist you promptly. All privacy-related enquiries will be handled with the highest level of confidentiality and priority.
More than just a written policy — this is a genuine promise we uphold in every aspect of pavillion88's operations.
All your personal and financial data is protected with 256-bit SSL encryption — the same technology used by global banking institutions — ensuring no unauthorized party can read your information in transit.
We only collect information that is strictly necessary to provide our services to you. No excess data is collected just "to be safe" — every piece of information we request has a clear and legitimate purpose.
Through your account settings and our support channels, you can access, correct, or request deletion of your personal data at any time. Your rights as a data subject are our priority.
Pavillion88's privacy practices are designed to comply with international data protection standards. We continuously update our procedures in line with evolving legislation to ensure ongoing compliance.
This is our absolute guarantee: pavillion88 has never and will never sell, rent, or transfer members' personal data to any third party for marketing or commercial gain.
We maintain a strict data deletion policy. Data that has passed its retention period will be securely deleted or anonymised, ensuring your information is not stored longer than necessary.
Answers to the most frequently asked questions about the pavillion88 Privacy Policy.